Shipping policy

Shipping Policy

Last updated: 2 August 2026

1. Where we ship

We ship to 78 countries: France, the 26 countries of the European Union, and 51 more across Europe, the Americas, Asia-Pacific, the Middle East and Africa. The full list is on our Shipping page. All prices on the Site are shown in euros (EUR).

2. Processing time

Orders are processed within 1 to 2 business days. Orders placed on weekends or public holidays are processed on the next business day. You receive a confirmation email with tracking as soon as your parcel leaves.

3. Delivery times and cost

Delivery time starts when the parcel leaves us, not when you order.

France: 5 to 8 business days, 7.99 EUR, free on orders over 39 EUR
European Union: 7 to 14 business days, 4.99 EUR
Rest of the world: 8 to 16 business days, 7.99 EUR

These are carrier estimates, not guarantees. Customs checks, weather and peak periods can add time.

4. Shipping costs

Shipping is calculated at checkout and shown to you in full before you pay. There are no surcharges added afterwards.

5. Customs, duties and import taxes

Orders shipped outside the European Union may be subject to import duties and taxes charged by the destination country. These are not included in the price you pay us and are your responsibility. We cannot predict their amount. Refusing a parcel to avoid customs charges does not entitle you to a refund of the shipping cost.

6. Tracking

Every order ships with tracking. If your tracking has not moved for more than 10 business days, email hello@looplunn.com and we will chase the carrier for you.

7. Lost or delayed parcels

If a parcel is confirmed lost by the carrier, we resend it or refund you in full. Before a parcel can be declared lost we usually have to wait for the carrier's investigation window, typically 15 to 30 days depending on the destination.

8. Wrong address

Please check your shipping address carefully at checkout. If a parcel comes back to us because the address was incomplete or incorrect, we can reship it once you cover the new shipping cost. Email hello@looplunn.com if you spot a mistake before your order ships and we will correct it free of charge.

9. Split shipments

Bundles and multi-item orders occasionally arrive in more than one parcel, at no extra cost to you. You will receive a separate tracking number for each.