Shipping
Processing
Orders are prepared within 1 to 2 business days. Orders placed after 2 p.m. CET on a Friday are processed the following Monday.
Delivery times and cost
Delivery time starts when your parcel leaves us, not when you order.
| Destination | Estimate | Cost |
| France | 5–8 business days | €7.99 — free over €39 |
| European Union (26 countries) | 7–14 business days | €4.99 |
| Rest of the world (51 countries) | 8–16 business days | €7.99 |
These are estimates, not guarantees. Customs, weather and carrier backlogs happen.
Where we ship
France.
European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Rest of the world: United Kingdom, Switzerland, Norway, Iceland, Liechtenstein, Monaco, Andorra, San Marino, Serbia, Ukraine, Albania, Bosnia & Herzegovina, Montenegro, North Macedonia, Moldova, Georgia, Armenia, United States, Canada, Mexico, Brazil, Chile, Argentina, Colombia, Australia, New Zealand, Japan, South Korea, Taiwan, Singapore, Hong Kong, Malaysia, Thailand, Philippines, Indonesia, Vietnam, India, Israel, United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Türkiye, South Africa, Morocco, Tunisia, Egypt, Nigeria, Kenya.
Not on the list? Email us — we add countries as our carriers open them up.
Tracking
You'll get a tracking link by email once your parcel leaves. If it hasn't arrived within 20 business days of that email, contact us and we'll chase it.
Split shipments
Bundles and multi-item orders occasionally arrive in more than one parcel, at no extra cost to you. You'll get a separate tracking number for each.
Customs and import duties
Orders shipped outside the EU may attract import duties or taxes on arrival. These are set by the destination country and are the recipient's responsibility. We have no control over them and can't predict the amount.
Wrong address
If a parcel is returned to us because the address was incomplete or incorrect, we'll reship it once you've confirmed the correct address. Reshipping is charged at cost. Spot a mistake before your order ships? Email us and we'll correct it free of charge.
Lost parcels
If tracking shows no movement for 10 business days, email us at hello@looplunn.com and we'll open an investigation with the carrier. If it's confirmed lost, you get a replacement or a full refund — your choice.