Returns & refunds

Short version: sealed box — 14 days, full refund. Opened box — we can't take it back. Faulty, damaged or wrong item — we fix it, always.

1. Why opened earplugs can't come back

Earplugs are a personal-hygiene product. Under Article 16(e) of Directive 2011/83/EU and Article L221-28 of the French Consumer Code, sealed goods that aren't suitable for return for health-protection or hygiene reasons are excluded from the right of withdrawal once the seal has been broken.

Every earplug brand applies this. It exists to protect you: nothing that has been inside someone else's ear will ever be resold to you.

2. Your statutory right of withdrawal — unopened items

If the hygiene seal is intact, you may withdraw within 14 days of receiving your order, without giving any reason.

Email hello@looplunn.com with your order number, or use the standard withdrawal form at the bottom of this page. Return the goods within 14 days of telling us.

We refund you in full — including standard outbound shipping — within 14 days of receiving the goods back, to your original payment method.

Return shipping for a change of mind is at your expense.

3. Faulty, damaged or incorrect items

If something arrives damaged, faulty or simply isn't what you ordered, email hello@looplunn.com with a photo within 14 days of delivery. We replace it or refund it and cover all shipping, including the return. You never pay to send back something that was our mistake.

This is in addition to your statutory rights under the guarantee of conformity (Articles L217-3 et seq. of the French Consumer Code), which run for two years.

4. If the fit isn't right

Every box of LOOPLUNN Night carries five tip sizes, so you can find your fit without opening a second product. If none of them work, write to us anyway at hello@looplunn.com and tell us what happened. Nine times out of ten it's a sizing problem we can solve in one email. We'd rather fix it than lose you.

5. Orders not yet shipped

You can cancel any order free of charge before it ships. Email us as soon as you can and we'll stop it.

6. How to return

Email hello@looplunn.com with your order number and a line about what happened.
We reply within 24 hours on business days with the return address and, where applicable, a label.
Post it back with tracking and keep the proof of postage. Items sent back without contacting us first can't be processed.
We refund within 14 days of the parcel arriving.

Refunds go back to the original payment method. Your bank may take a further 3–10 days to show it.

7. Standard withdrawal form

To: LOOPLUNN, 15 Bis Rue de la Liberté, 77360 Vaires-sur-Marne, France — hello@looplunn.com

I hereby give notice that I withdraw from my contract of sale for the following goods:

Ordered on / received on: ..................
Order number: ..................
Name: ..................
Address: ..................
Date: ..................