Talk to us
We're a small team. You'll get a person, usually within one business day.
Before you write, two things that solve most messages:
They keep falling out
It's almost always the tip size. Go up one size and give it two nights. If that doesn't fix it, write to us and we'll work it out together.
Where's my order?
Check the tracking link in your shipping email. If there's been no movement for 10 days, tell us and we'll chase it.
Returns
Sealed box, 14 days, full refund — just email us. No form, no authorisation number. Once a box has been opened we can't take it back, for hygiene reasons. If it arrived faulty, damaged or wrong, send us a photo and we'll sort it whatever state the box is in.